Return Policy
Returns and cancellations after shipment has begun must be authorized in advance. Such orders are subject to round trip shipping charges. No orders will be accepted for return unless the items are packed in the original cartons and are suitable for resale. Restocking fees may be charged depending on the nature of the order. Special orders and non-stocked items may not be cancelled or returned. Duplicate orders are the customer's responsibility.
All items are sent F.O.B. shipping point. We reserve the right to repair or replace damaged or defective parts. Please carefully examine items upon receipt. Refusal of delivery could cause delays in getting satisfactory product. It is best to accept delivery of products and sign the receipt given to you by the delivery person noting any damages or shortages you see. If the cartons are damaged in any way, please note this as well. On the Ready-To-Assemble products, we can almost always send replacement parts quickly. (These include items from Bestar, Bush, Southshore, MFI, and some other suppliers). Please save the damaged cartons and call or email us promptly.
Contacting Us
We are committed to providing quality products to you. You can contact us by phone at 1-877-709-9700 or e-mail sales@homeofficedirect.com.